PRIVACY

 

We believe your business is no one else's. Your privacy is important to you and to us.

To protect your privacy, UPGRAIN FOODS Pte Ltd follows different principles in accordance with worldwide practices for customer privacy and data protection.

 

 

  • We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.

 

 

What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

 

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

 

Why do you collect such personal information?

  1. To help us create content most relevant to you.

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

 

How do you store, use, share and disclose your site visitors' personal information?

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

UPGRAIN FOODS Pte Ltd strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

 

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Singapore or any other country where UPGRAIN FOODS Pte Ltd its subsidiaries, affiliates or agents are located.

 

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.

 

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

 

What we do with the information you share

 

When you join us, you provide us with your contact information, including your email address.

We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer.

 

When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.

 

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

 

UPGRAIN FOODS Pte Ltd will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on UPGRAIN FOODS Pte Ltd or the site; (b) protect and defend the rights or property of UPGRAIN FOODS Pte Ltd and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of UPGRAIN FOODS Pte Ltd, its Websites, or the public.

 

 

 

How do we communicate with our site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

 

How do you use cookies and other tracking tools?

 

We use cookies for important reasons, such as:

 

  • To provide a great experience for our visitors and customers.

  • To identify our registered members (users who registered to our site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

 

If you want to withdraw your consent.


If you don’t want us to process your data anymore, or if you want to access, correct, amend or delete any personal information we have about you, please contact us at  info@upgrain, with the subject ‘Website Data Privacy’ in the subject line.  

 

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

 

 

ENFORCEMENT

 

If for some reason you believe UPGRAIN FOODS Pte Ltd has not adhered to these principles, please notify us by email at info@email.com, and we will do our best to determine and correct the problem promptly.